CUSTOMER SERVICE CENTER
Fast, smooth and reliable assistance for every customer!
Warranty Handling (Guarantee)
Having a problem with a device or accessory you bought from us? Don't worry, we take the burden off your shoulders and arrange the repair or replacement.
- Simplified, paperless claim submission
- Official and professional service background
- Trackable case management
Invoice Modification and Data Correction
Did you enter the wrong name or address with your order, or would you like to change the document to a company name? You can quickly report your correction request here.
- Subsequent correction of billing name and address
- Reporting a company tax number after issuance
- Replacement of lost electronic invoices
Withdrawal from the contract
Realized after delivery that this isn't quite what you needed? Without any legal obligation, you can withdraw from the purchase within 14 days, without giving a reason.
- Fast and transparent online withdrawal declaration
- Guaranteed and secure refund of the purchase price
- Detailed guide on the return process
Fast and Easy Product Exchange
Chose the wrong size or type for the machine? We help you swap it for the right version, so your work doesn't grind to a halt.
- Convenient "exchange package" option via courier
- Accurate settlement of any price difference
- Expedited handling to avoid unnecessary back-and-forth
Incomplete or Incorrectly Sent Package
Did something get left out of the box due to human error, or did you receive a product with a different item number than you ordered? We fix it immediately and free of charge.
- Priority, out-of-turn replacement of missing items
- Free return shipping of the incorrect product
- HUF 0 correction shipping cost
Expert Help and Advice
Unsure about compatibility, or don't know which accessory best fits your existing system? Our experts help you choose.
- Personalized parts compatibility check
- Technical advice before purchase
- Assessment and answers for individual needs
